Frequently Asked Questions

Connectiva Kuwait provides comprehensive network coverage across the entire nation, including urban centers, suburban areas, and remote regions. We offer 5G coverage in major cities like Kuwait City, Hawalli, and Salmiya, with strong LTE coverage throughout the country. Our network includes over 500 cell towers strategically positioned to ensure reliable connectivity wherever you are in Kuwait.

We offer a wide range of telecommunications services including mobile voice and data plans, high-speed internet connectivity, business solutions, and international roaming services. Our plans are designed to meet diverse needs, from individual consumers to large enterprises. We provide flexible options with various data allowances, unlimited calling packages, and customizable business solutions tailored to your specific requirements.

Our 5G network delivers exceptional speeds with average download rates exceeding 500 Mbps in optimal conditions, and peak speeds reaching up to 1 Gbps in select areas. The network also features ultra-low latency (under 20ms), making it ideal for demanding applications like video streaming, online gaming, video conferencing, and IoT devices. Our LTE network provides reliable speeds up to 300 Mbps with carrier aggregation technology.

Yes, we provide comprehensive international roaming services covering over 200 countries worldwide. Our roaming packages offer competitive rates for voice calls, text messages, and data usage while traveling abroad. We also offer special roaming bundles for frequent travelers and business customers. You can activate roaming services through our customer portal or by contacting our support team before your trip.

Connectiva Kuwait maintains a 99.9% network uptime guarantee, backed by our robust infrastructure and redundancy systems. We have multiple backup systems, including satellite connectivity and failover mechanisms, to ensure continuous service even during maintenance or unexpected events. Our network operations center monitors performance 24/7 to quickly address any issues and maintain optimal service quality.

Our customer support team is available 24/7 to assist you with any questions or concerns. You can reach us through multiple channels including phone support, email, live chat on our website, and our mobile app. We also have physical service centers located in major cities across Kuwait. Our dedicated support team is trained to handle technical issues, billing inquiries, plan changes, and general assistance to ensure you receive prompt and effective help.